Communication Skills (Written)


This practical 2-day course will give you guidance on how to order your thoughts so that written documents are clearly structured. The course will focus on making writing, including letters and emails, clear and direct. You will learn how to pitch it at the appropriate level and use good grammar and punctuation.

By the end of the course you will be able to:

  • Structure your written communication so others understand your message – quickly
  • Express ideas clearly and concisely
  • Convey your message professionally
  • Construct letters, emails and other written documents
  • Use good grammar and appropriate punctuation
  • Pitch your communication at the right level


  • Self-assessment
    • Fog Index – how clear is your writing?
  • The psychology of communication
    • Overcoming barriers and misconceptions
    • Eliminating ambiguity
    • Adapting to your reader
    • Getting your message across
  • Grammar
    • Split infinitives
    • Dangling modifiers
    • Punctuation
    • Verb agreement
    • Reflexives
    • ‘I’ and ‘me’
    • Active Vs passive verbs
    • Spelling
    • Proof reading
  • Effective letter writing
    • Letter etiquette
  • Effective emails
    • How to get the most out of email
    • Email etiquette
  • Presenting information
    • Layout
    • Using interesting language
    • Structuring your material

Contact us by email >>

Or call us on: +44 (0)7976 223 480 to discuss your needs.

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