Impact & influence


This intensive 2-day course focuses on the development of personal impact and skills to influence others. Developing relationships and enhancing communication and interpersonal skills will be covered in depth. You will be given the opportunity to practise the skills learned and receive feedback.

By the end of the course you will be able to:

  • Manage the impression you give others
  • Adjust your communication style to influence and persuade others
  • Put your point across clearly and succinctly
  • Make others feel positive and cooperative towards you


  • Understanding others
    • The psychology of human behaviour
    • Transactional Analysis and Perceptual Positions
    • Recognising and understanding other people’s emotions
    • Showing empathy
  • The psychology of communication
    • Overcoming barriers to effective communication
    • Empathy as a precursor to influencing
  • How others see you
    • Johari window – self-disclosure
    • Confidence and self-esteem
    • Impression management
  • Understanding yourself
    • Knowing your own emotions
    • Managing your emotions/talking assertively
  • Influencing and persuading others
    • Cognitive dissonance
    • Ground rules for persuading

Contact us by email >>

Or call us on: +44 (0)7976 223 480 to discuss your needs.

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