Knowledge management


This 2-day course looks at: what ‘information’ and ‘knowledge’ are and how best to use them; the key issues surrounding information management and Management Information Systems (MIS); and using information effectively to enhance decision-making and communication within the organisation. You will be provided the opportunity to identify issues you need to address back in the workplace.

By the end of the course you will be able to:

  • Understand the importance and process of Knowledge Management
  • Judge the value and relevance of information available to you
  • Reach better decisions by using information more effectively
  • Monitor and review existing systems to get the most out of them
  • Use email to improve efficiency and know how to avoid its inefficient use
  • Make improvements to the way you manage your personal work environment


  • Introduction
    • Information Management vs. Knowledge Management
    • Understanding knowledge – the human fallibility
    • Why manage knowledge? Advantages to the workplace
    • The learning organisation
  • Ethical and social considerations
    • Legislation, data protection and confidentiality
    • The impact of globalisation
  • Effective knowledge management
    • Barriers to effective knowledge management
    • Sources of knowledge across, and within, teams
    • Communication and how to distribute information
    • How to get the most out of email
    • Effective decision-making
    • Personal management
  • Identifying the information you need
    • What do you need to know to do your job?
    • Researching & analysing information
  • Management information systems (MIS)
    • Information, computers and MIS
    • Application of MIS
    • Systems: from Wizards to Wikis
    • System review

Contact us by email >>

Or call us on: +44 (0)7976 223 480 to discuss your needs.

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