Managing poor performance

Overview

This 2-day course is designed specifically to provide managers with the skills to coach staff for improved performance. The course emphasises the importance of maintaining a motivated workforce, while eliminating unacceptable performance at work.

By the end of the course you will be able to:

  • Understand the principles of workforce motivation
  • Use processes for positive problem-solving
  • Apply successful performance management techniques
  • Administer the organisation’s disciplinary process
  • Apply successful two-way communication techniques
  • Coach others in these and other skills

Content

  • Motivating your staff
  • Two-way communication
  • Coaching others for improvement
  • Your company policy
  • Improving attendance and performance
  • Taking follow-up action
  • Managing discipline
  • Recognising and rewarding improvement

Book a Course here >>

Contact us by email >>

Or call us on: +44 (0)20 3056 1156 to discuss your needs.

Download course details (pdf)

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