Meeting customer needs

Overview

This 2-day course is about identifying, meeting and supporting stakeholder/customer requirement. You will identify your customers’ needs and prepare a case to improve customer satisfaction.

By the end of the course you will be able to:

  • Identify stakeholders/customers and plan to meet their needs
  • Understand the process required to continually improve meeting stakeholder/customer needs
  • Prepare a case to support a change in meeting stakeholder/customer needs

Content

  • Customers and their needs
    • Identifying customers and what they want
    • Meeting customer requirements
    • Planning your work to satisfy customer needs
    • Monitoring and adjusting your plan
  • Continuous improvement
    • Internal and external sources of change
    • Making a case for change
    • Encouraging others to contribute
    • Implementing change
    • Implications of change
    • Monitoring and evaluating change
[Delegates can complete a written assignment to gain a CMI Level 3 Award in First Line Management.]

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Or call us on: +44 (0)20 3056 1156 to discuss your needs.

Download course details (pdf)

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