Meeting customer & quality needs

Overview

This 2-day course looks at who stakeholders/customers are and the importance of understanding their needs. The course will focus on delivering quality products and services and seeking improvements. You will learn how to involve people in change and introduce changes identified.

By the end of the course you will be able to:

  • Identify stakeholders and their needs
  • Deliver excellent customer service
  • Apply and improve quality standards
  • Promote continuous improvement and implement change

Content

  • Customer needs
    • Identifying stakeholders/customers and their needs
    • Planning to meet customer needs
    • Adding value
    • Providing excellent customer service
  • Quality of products, services and processes
    • The importance of quality
    • Conducting quality audits
    • Making recommendations for improvement
    • Dealing with concern and complaints
  • Continuous improvement and change
    • The need for continuous improvement
    • Planning change
    • Introducing change

Book a Course here >>

Contact us by email >>

Or call us on: +44 (0)20 3056 1156 to discuss your needs.

Download course details (pdf)

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