Negotiation skills
Overview
This 2-day course is designed to introduce you to the skills necessary for win-win negotiation with colleagues, suppliers and customers. You will be given the opportunity to practise using the skills.
By the end of the course you will be able to:
- Understand the key principles and stages of negotiation
- Demonstrate effective listening skills
- Use your own negotiation style to best effect
- Create the right impression
- Utilise powers of persuasion and influence
Content
- Win-win negotiation
- Individual negotiation style
- Gathering the facts
- Questioning techniques
- Recording the information
- Preparation
- Establishing the overall targets
- Collecting and analysing information
- Defining the strategy and selecting the tactics
- Psychology of language
- Setting the context
- Convincing people you have listened
- Maintaining and enhancing self-esteem
- Impact & influence
- Body language
- Impression management
- Tuning into others
- Power
- Concessions
- Closing the deal
Book a Course here >>
Contact us by email >>
Or call us on: +44 (0)7976 223 480 to discuss your needs.
Download course details (pdf)
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