Negotiation skills


This 2-day course is designed to introduce you to the skills necessary for win-win negotiation with colleagues, suppliers and customers. You will be given the opportunity to practise using the skills.

By the end of the course you will be able to:

  • Understand the key principles and stages of negotiation
  • Demonstrate effective listening skills
  • Use your own negotiation style to best effect
  • Create the right impression
  • Utilise powers of persuasion and influence


  • Win-win negotiation
  • Individual negotiation style
  • Gathering the facts
    • Questioning techniques
    • Recording the information
  • Preparation
    • Establishing the overall targets
    • Collecting and analysing information
    • Defining the strategy and selecting the tactics
  • Psychology of language
    • Setting the context
    • Convincing people you have listened
    • Maintaining and enhancing self-esteem
  • Impact & influence
    • Body language
    • Impression management
    • Tuning into others
    • Power
  • Concessions
  • Closing the deal

Book a Course here >>

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Or call us on: +44 (0)7976 223 480 to discuss your needs.

Download course details (pdf)

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