Performance management


This 2-day course focuses on the areas of: allocating work, reviewing progress and managing poor performance. You will be given the opportunity to practice using several practical discussion frameworks.

By the end of the course you will be able to:

  • Identify and agree performance objectives
  • Assess performance and provide feedback
  • Support performance improvement
  • Apply the organisation’s disciplinary and grievance procedures


  • Agreeing objectives and allocating work
    • Company goals and team objectives
    • Setting performance objectives
    • Motivating team members and building trust
  • Assessing performance
    • Fair and objective assessment
    • Giving feedback
    • Managing conflict
    • Performance appraisal framework
  • Handling poor performance
    • Grievance and disciplinary policies
    • Improving attendance and performance
    • Taking follow-up action
    • Managing discipline
    • Recognising and rewarding improvement


[Delegates can complete a written assignment to gain a CMI Level 5 Award in Management & Leadership.]

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Or call us on: +44 (0)7976 223 480 to discuss your needs.

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