Quality feedback


This half-day course will introduce you to the skills needed to motivate and encourage others to improve or enhance their performance.

By the end of the event you will be able to:

  • Give and receive feedback
  • Understand models for giving feedback and when each can be used effectively
  • Discuss the impact of quality feedback
  • Practice the skills of giving feedback and receive feedback on your performance


  • The importance of feedback
    • Johari window – self-disclosure
    • How effective are you at managing feedback?
    • Why some people find it difficult to give feedback
  • The principles of giving feedback
    • BOOST
    • Self-esteem and morale
    • Being objective
    • Getting the timing right
    • How to give positive feedback
    • How to give constructive feedback
    • Assertive feedback model
  • The principles of receiving feedback
    • How to receive feedback
    • How to encourage feedback from others
    • How to ask for feedback
    • Dealing with compliments

Contact us by email >>

Or call us on: +44 (0)7976 223 480 to discuss your needs.

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